FAQs

General FAQs

What if I can’t find a product from a brand you carry?

If you can’t find the product you are looking for in-store or on our website, let us know and we will try our best to assist you. Items may be temporarily out of stock and we are in the midst of replenishment, so make sure to contact us.

Can I speak to a Beauty Consultant regarding my skin concerns?

Absolutely! We are always eager to help you find the right product whether in-store or online. contact us on your preferred platform and let us help you choose an individually tailored solution.

Can I use an online promotional code for an in-store purchase?

Online promotional codes are only valid on items purchased through our online store, unless otherwise stated. Terms and conditions apply.

Do you have a price match policy?

Please visit us in-store to request a price match. We will try our best to match the offer presented. Please provide the flyer, advertisement or web address of the lower-priced product with you. We are unable to offer price adjustments on previously purchased items in-store or online. We are unable to provide price matching through our online store.

In-Store

Appointment & Booking Question

Do I need an appointment?

Due to public health regulations, appointments must be booked in advance to reserve the time and date that best fits your schedule and needs. At this time, due to COVID-19 health regulations, we are limiting walk-in appointments to pre-booked only. We recommend calling the store to check if they can book you before you arrive.

How do I book an appointment?

best way to book an appointment is by calling us at 604-233-6699.

What is your cancellation policy?

We understand that plans change. If you need to cancel, please do so at least 24 hours in advance so that we may accommodate another client looking to book an appointment.

What will happen if I am late for my appointment?

Each appointment has a 10-minute grace period before you are marked as a no-show. If you arrive after the 10-minute grace period and if your time slot is still available, your esthetician will let you know what can be achieved in the remaining time. Please note they may need to adjust the service depending on timing and their appointment schedule.

How do I cancel or modify an appointment?

You may cancel or modify your appointment by calling us at 604-233-6699.

Payment Questions

What payment methods do you accept?

We accept Cash, Interac/Debit, Visa, MasterCard, American Express, WeChat Pay and AliPay.

When do I pay for the service?

For paid services, payment is taken in store upon completion of the service.

What is your refund policy?

We do not offer refunds on products and services already rendered. Please visit our Refunds Policy page for more information. If you would like to speak to us regarding our policy, please reach out to us at 604-233-6699 or at info@beautycourt.com.

Online

What payment methods do you accept?

We accept Visa, MasterCard and American Express on our website.

Can I use more than one credit card to pay for my purchase?

No, we are only able to accept one credit card per purchase.

Is my credit card number secure?

Beauty Court Online powered by Shopify takes every possible precaution to ensure that your credit card information is handled in the most secure manner possible. Transactions are processed through our Canadian payment partner, Moneris, and they include payment data encryption and are PCI compliant.

Are all the products sold in-store available online?

Our online store sells the same products that can be found in our stores. However, due to certain manufacturer’s restrictions there are certain items that are only sold in-stores. For more information, please contact us directly.

Can I use a promo code on a previous order that has been purchased?

Unfortunately we do not accept promotional codes on previous ordered items.

Do you offer price adjustments?

No, we do not offer price adjustments.

How long does it take to process and order?

All in-stock orders are processed within 1-2 business days.

Do you offer shipping?

Yes, we offer shipping via Canada Post to Canadian addresses only at this time. We currently do not ship internationally.

Are the prices in Canadian funds?

Yes, all prices displayed on the website are in Canadian dollars.

My shipping address is in another province with a different sales tax rate, which sales tax will I be charged?

You will be charged the sales tax based on which province/territory your shipping address is in.

What does it mean when my order is being fulfilled?

After an order is placed, we will need to prepare and deliver the items. This is the fulfillment process where we package the ordered products, label the shipment and send it to the post office. If items in your order are not available at time of processing, we will contact you immediately to decide how to proceed.

Do you offer curb-side pickup?

Yes, we offer curb-side pickup. Please choose the “in-store pickup” delivery method at checkout. We will notify you via email when your order is ready for pickup.

Where is my order shipping from?

Your order is shipped from our main store located at: Unit 2610, 4151 Hazelbridge Way, Richmond BC V6X 4J7.

Do I need an account to order online?

No, you do not need an account to place an order online. However, we recommend creating an account to get first access to our upcoming and exclusive promotions.

What are the benefits of signing up for an account?

By creating an online account with us, you will have first access to our upcoming and exclusive promotions. You will also have immediate access to your order history and an improved shopping experience when making repeat purchases in the future when your address and payment details are saved.

Where can I view my previous orders?

If you have created an online account with us, you can find your order history once logged in. If you do not have an online account with us, please check our email for an order confirmation. There will be a link provided to review your order through our website,

How do I check the status of my online order?

You may check the status of your order by clicking the “View your order” link provided in the order confirmation email. You can also opt in for SMS notifications and get updates on your mobile device. If your order is being shipped, we will provide the tracking information to track your order through Canada Post.

In-Store FAQs

Hygiene & Safety Questions

What hygiene standards and safety regulations are in place in-store?

The health and safety of our clients and Beauty Consultants is our highest priority. Our services hygiene and safety standards were developed based on guidance from WorkSafeBC and federal, provincial, and municipal authorities that include the following:

  • Personal Protective Equipment including a mask/face shield and gloves will be worn by all Beauty Consultants
  • All high-touch surfaces, including chairs, are disinfected with a Health Canada approved disinfectant frequently throughout the day
  • We sanitize all product testers before and after every use and use a single-use, disposable applicators to avoid cross-contamination
  • All Beauty Consultants are required to take a self -screening questionnaire every day before they come into work, in addition their temperature is taken at the beginning of their shift
  • Temporary limit to services where masks cannot be worn, where mandated by Province or Region As per COVID19- Guidance for Personal Services
  • We also ask that anyone receiving an appointment performs their self-screening questionnaire, https://ca.thrive.health, prior to their appointment
  • We are currently limiting the number of appointments per hour and spacing out appointments throughout the day to adhere to social distancing regulations

Do I need to wear a mask?

Due to public health regulations, we recommend all clients in-store to wear a face mask or cover unless the service you have booked for does not permit to do so.

What should I consider the day of my appointment?

To comply with social distancing please ensure you arrive on time and alone (unless under the age of 17). If you arrive more than 5 minutes prior to your appointment, we will ask that you wait outside.

When should I not receive a service?

You should not receive a service if you are showing cold or flu-like symptoms, including sneezing, coughing, or a high temperature or if you have been exposed to someone with cold or flu-like symptoms in the last 14 days. You may consider not receiving a service if you are part of a high-risk or vulnerable population per Health Canada.

What services do you offer?

We offer only skin services in our stores. Please call us at 604-233-6699 to inquire about our current services.

Who will do my service?

All of our services are performed by specially trained estheticians.

What do I do if I am unhappy with my service?

If you are unsatisfied with your service, we want to know! During your service, please advise your esthetician of any points of concern you may have. If at the end of your service, you are still not satisfied, please work with your esthetician and Store Manager who can help address your concerns in the moment.

Still have a question for us?

Please feel free to contact us if you still have any unanswered questions you can speak to us directly by calling 604-233-6699 during store hours. We will do our best to assist you.